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Novafixit is a leading provider of construction chemical solutions engineered for performance and durability. Our range includes tile adhesives, waterproofing systems, wall putty, sealants, and more — trusted by professionals across residential, commercial, and industrial sectors.

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Privacy Policy

1. Introduction

We NovaFixit LLC provides cleaning, handyman, AC maintenance, and painting services across the UAE, including Dubai and Sharjah . This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with UAE PDPL.

2. Data We Collect

2.1 Personal & Contact Information

  • Information you provide when requesting quotes, booking services, or contacting us via forms: name, email, phone,service details.

2.2 Technical & Usage Data

  • Browser and device information, IP address, session duration, and browser cookies collected when you use our website.
  • Cookie-less analytics used to improve site performance and customer experience.

2.3 Location Data

  • If you grant permission, we may access geolocation to dispatch technicians to your apartment, villa, or commercial address.
3. Lawful Basis for Processing

We rely on the following lawful grounds under PDPL:

  • Performance of Contract - to schedule and provide your requested cleaning, AC, or handyman services.
  • Consent - for marketing communications or optional tracking cookies.
  • Legal Compliance - to meet tax, audit, or legal retention requirements.
  • Legitimate Interest - for website security, fraud prevention, and service quality improvements.
4 .How We Use Your Data
  1. Respond to service requests, dispatch teams, and schedule appointments.
  2. Send reminders, service updates, and invoice information.
  3. Provide marketing communications (only if you consent).
  4. Analyze website usage to enhance performance and user experience.
  5. Satisfy legal, tax, and regulatory obligations.
5. Consent, Withdrawal & Cookies
  • You can withdraw marketing consent anytime via unsubscribe links in emails.
  • You may refuse or delete cookies via browser settings; however, this may affect site functionality.
  • Required cookies for site operation run regardless, without storing personal data.
6. Data Sharing & International Transfers

6.1 Third‑Party Providers

We share your data only with:

  • Local service partners (e.g., cleaning crews, AC and handyman technicians).
  • IT platforms (web‑hosting, analytics, invoicing) under strict NDAs.

6.2 Legal Compliance

We disclose data to authorities or courts if required by law or to protect our rights and resolve disputes.

6.3 Transfers Outside the UAE

Any data transferred abroad is protected via:

  • Transfers to countries with adequate protections,
  • Contractual safeguards,
  • Or your explicit consent.
7. Your Rights Under PDPL

Under UAE law, you are entitled to:

We share your data only with:

  • Access your personal data,
  • Correct or update it,
  • Delete or anonymize it,
  • Restrict or object to processing,
  • Data portability,
  • Withdraw consent.

To exercise these rights, email us at: novafixit@gmail.com

8. Data Retention

We keep your personal data only as needed to:

  • Deliver our services,
  • Fulfill legal, tax, or regulatory obligations,
  • Support audits or disputes.

Once the retention period expires, data is securely erased or anonymized.

9. Security

We implement comprehensive safeguards including:

  • Encrypted servers,
  • Secure data backups,
  • Role-based access controls,
  • Regular cybersecurity training for staff.
10. Children’s Privacy

Our services are not intended for persons under 16. We do not knowingly collect data from minors. If inadvertent collection occurs, contact us and we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy to reflect changes in the law or our business practices. Updates will be indicated via a new “Last Updated” date at the top. We encourage periodic review.

Last Updated: July 2025

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